Cancellation Policy

We want to ensure a seamless and convenient experience for our customers, which is why we have developed a cancellation policy that aims to be flexible and accommodating.

Order Cancellation

To cancel your order, please contact us immediately at [email protected]. If your order has not yet been shipped, we will be able to cancel it and process a refund to your original payment method within 3-4 business days.

Please keep in mind that once your order has been shipped, we are unable to cancel it. In such cases, you will need to follow our return policy as outlined above.

Cancellation Fees

We do not impose any cancellation fees for orders canceled before they are shipped. However, if your order has already been shipped, you will be responsible for any shipping costs associated with returning the item(s) to us.

In the event that you refuse delivery of the package or fail to collect it from the carrier, you will be responsible for any return shipping fees incurred. Should you choose to retain the item(s) without paying the return shipping fees, we reserve the right to charge you for the cost of the item(s).

Custom Orders

Please be aware that our cancellation policy may differ for custom orders. Custom orders are typically made to order and are often non-refundable. If you need to cancel a custom order, please contact us as soon as possible at [email protected]. We will work with you to determine the best course of action and minimize any applicable cancellation fees.

If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact us at [email protected]. Our team is always ready to assist you and make your shopping experience at Potani as smooth and stress-free as possible.